We ask our customers to provide feedback (good, bad or ugly) via our online feedback form.
Below are the latest customer reviews (in reverse chronological order):
I bought a belt but had to return it for an exchange as the original was a bit tight. Service was excellent with both belts being sent out to me very quickly.
Purchased Keela LW OP trousers. Fast and efficient service, quality item at bargain price. Pleasure to do business.
Brilliant service. I ordered an ultralight tarp and the associated poles for minimal camping and, being new to all this, omitted a couple of key connectors to complete the system. After checking whether I had my own solution or whether it was an oversight, they suggested what I needed and added it to the order. Now hoping that the product is as good as the service.
I have received the order in the Canary Islands, Spain. Fast delivery and the product exactly like description. Thank you !
It was great to order from you! Great communications, very fast shipping, great service overall! Thank you! Will totally recommend to my friends!
Just wanted to say I've ordered a few things from you now and have to say I'm impressed with both the kit and the service. Love the G-55 tarp. Really well designed and manufactured. Love the ethos too and the fact you don't shove your logo on everything. Very refreshing. Keep up the great work!
[SYSTEM note: emailed to Scramble and posted here with customer permission]
Very impressed with my order, I bought a koss headband and paid for express delivery, it arrived the next day and they even refunded me £3 back towards the shipping cost without me asking them to do it, it just appeared in my paypal, so excellent customer service
Excellent service, will order again. Thank you.
Thank you for the fast refund and your responsiveness overall. It's nice to get customer support that actually lives up to its name.
[SYSTEM note: item lost in transit]
Thanks very much for your very quick delivery of my order of DAC tarp poles.
[SYSTEM note: submitted via email]
Steve (Endurance Cyclist)
Excellent service. Helpful support when I experienced problems making payment. Order despatched within hours of being placed. Looking forward to a more peaceful night next time I am camping in a gale thanks to some decent tent pegs..
Really quick dispatch and delivery. Odlo top good quality as per Scramble review.
The windshield arrived today and it fits perfectly into my kettle and the finish of the product is good. Can you thank the manufacturer. The inclusion of the sub zero is very welcome. I'd have no hesitation recommending the product and you as a retailer to friends.
Exceptionally good service. I am a Finnish customer and had some technical problems with PayPal so I accidentally paid twice. The seller solved the problems and made the necessary refund and sent the products, all this within a couple of hours. This was admirable because the date was the 23rd December and they were officially closed for the holiday. Excellent, informative, polite service.
Many thanks for getting the windshield to me so promptly, it arrived safely. Really like it - very simple but robust, clever design.
Arrived in quick time and well packed - good service!
Excellent service and product, highly recommended.