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Customer Feedback

We ask our customers to provide feedback (good, bad or ugly) via our online feedback form.

Below are the latest customer reviews (in reverse chronological order):

I bought a belt but had to return it for an exchange as the original was a bit tight. Service was excellent with both belts being sent out to me very quickly.

Bill (UK)

11-09-2020 20:18

Purchased Keela LW OP trousers. Fast and efficient service, quality item at bargain price. Pleasure to do business.

Chris (UK)

22-07-2020 12:57

Brilliant service. I ordered an ultralight tarp and the associated poles for minimal camping and, being new to all this, omitted a couple of key connectors to complete the system. After checking whether I had my own solution or whether it was an oversight, they suggested what I needed and added it to the order. Now hoping that the product is as good as the service.

Matt (France)

24-06-2020 18:54

I have received the order in the Canary Islands, Spain. Fast delivery and the product exactly like description. Thank you !

Jose (Spain)

01-04-2020 17:21

It was great to order from you! Great communications, very fast shipping, great service overall! Thank you! Will totally recommend to my friends!

Stanislav (Russia)

24-03-2020 08:06

Just wanted to say I've ordered a few things from you now and have to say I'm impressed with both the kit and the service. Love the G-55 tarp. Really well designed and manufactured. Love the ethos too and the fact you don't shove your logo on everything. Very refreshing. Keep up the great work!
[SYSTEM note: emailed to Scramble and posted here with customer permission]

Jamie (UK)

07-02-2020 22:02

Very impressed with my order, I bought a koss headband and paid for express delivery, it arrived the next day and they even refunded me £3 back towards the shipping cost without me asking them to do it, it just appeared in my paypal, so excellent customer service

Anita (UK)

30-12-2019 08:43

Excellent service, will order again. Thank you.

Roger (UK)

10-12-2019 19:56

Thank you for the fast refund and your responsiveness overall. It's nice to get customer support that actually lives up to its name.
[SYSTEM note: item lost in transit]

NL (France)

07-06-2019 16:35

Thanks very much for your very quick delivery of my order of DAC tarp poles.
[SYSTEM note: submitted via email]

Steve (Endurance Cyclist)

13-05-2019 15:58

Excellent service. Helpful support when I experienced problems making payment. Order despatched within hours of being placed. Looking forward to a more peaceful night next time I am camping in a gale thanks to some decent tent pegs..


03-09-2018 20:24

Really quick dispatch and delivery. Odlo top good quality as per Scramble review.


29-01-2018 11:08

The windshield arrived today and it fits perfectly into my kettle and the finish of the product is good. Can you thank the manufacturer. The inclusion of the sub zero is very welcome. I'd have no hesitation recommending the product and you as a retailer to friends.


28-01-2018 11:58

Exceptionally good service. I am a Finnish customer and had some technical problems with PayPal so I accidentally paid twice. The seller solved the problems and made the necessary refund and sent the products, all this within a couple of hours. This was admirable because the date was the 23rd December and they were officially closed for the holiday. Excellent, informative, polite service.


25-12-2017 07:02

Many thanks for getting the windshield to me so promptly, it arrived safely. Really like it - very simple but robust, clever design.


16-11-2017 19:40

Arrived in quick time and well packed - good service!


04-10-2017 05:48

Excellent service and product, highly recommended.


19-04-2017 20:46