Customer Information Summary

Contents

Click on the headings for details.

Shipping Rates

• FREE UK delivery on orders of £30 or more
• UK Economy = £2.85  (3 - 10 working days)
• UK Standard = £3.95  (2 - 6 working days)
• International shipping available for:
  Non-EU European Countries, USA, Canada, Australia, New Zealand, Japan, South Korea and Singapore and for EU Countries BUT only for orders over £150 GBP (click for rates)

Delivery & Returns

• Goods ship within 1 – 2 working days of us receiving your order (we generally ship the next working day, though sometimes, but not guaranteed, we may ship the same day if we receive your order before 2pm BST)
• 30 day money back guarantee
• Customer pays return postage, unless we made a mistake

Payment & Prices

• Payment is conducted via PayPal's secure SSL encrypted service (although PayPal process the payment you don't need to have a PayPal account, you simply enter your card payment details from their payment page).
• The price displayed is the price you pay at checkout
• Prices in non-GBP currencies are approximate and for guidance only
• All transactions are completed in GBP

Clearance Items

The status of clearance items are clearly indicated on their product page.
Clearance items are either:

• New products reduced to clear, or
• Graded products in excellent condition but which cannot be sold as new (the various product grades are outlined here)